This negative review is the only communication I received from this customer. I immediately contacted her to help but have not heard back from her in almost a week. I advertise the masks as "one size fits most AVERAGE SIZED ADULTS" and have many repeat orders from parents for their teens to plus size women. I sew high quality masks and want customers to be satisfied. I welcome custom orders for those needing smaller or larger sizes and do my best to resolve any issues, but I can't help those that choose to simply leave a negative review and not contact me.

This negative review is the only communication I received from this customer. I immediately contacted her to help but have not heard back from her in almost a week. I advertise the masks as "one size fits most AVERAGE SIZED ADULTS" and have many repeat orders from parents for their teens to plus size women. I sew high quality masks and want customers to be satisfied. I welcome custom orders for those needing smaller or larger sizes and do my best to resolve any issues, but I can't help those that choose to simply leave a negative review and not contact me.

This negative review is the only communication I received from this customer. I immediately contacted her to help but have not heard back from her in almost a week. I advertise the masks as "one size fits most AVERAGE SIZED ADULTS" and have many repeat orders from parents for their teens to plus size women. I sew high quality masks and want customers to be satisfied. I welcome custom orders for those needing smaller or larger sizes and do my best to resolve any issues, but I can't help those that choose to simply leave a negative review and not contact me.

A negative review (initally 1 star) is how I was notified this customer was not happy with her masks. I immediately contacted her to help. I advertise the masks as "one size fits most (average size adults)" but wanted her to have a comfortable mask so I made and shipped (at my expense) a new one in a XXXL size which she was happy with. As most sellers, I want customers to be happy and try my best to resolve any issues, but would appreciate the courtesy of a private message versus a negative review as the first contact that something is wrong.

I'm always happy to work with reasonable customers, this customer was not one. She admittedly damaged the mask herself by cutting into the elastic when she cut opened the envelope & demanded both a full refund and a free replacement. I offered to repair the damage and ship it back to her at my expense but she refused to send the damaged one back to me and instead filed a case against me for a full refund. Unfortunately, my shop was on vacation mode and I didn't get the emails from Etsy until I turned my shop off vacation mode, but the case had already been closed in her favor. I love sewing and making masks was a great way to de-stress after working all day as a healthcare provider. Selling masks - not so much, but I'll focus on the many positive reviews & knowledge that I've brought happiness & comfort to many.